Shipping policy

To our valued customers,

The widespread COVID lockdowns in many states and regions continues to create unprecedented delivery demand and is placing pressure on our network, leading to delivery delays in some regions. NSW, Victoria, and the ACT remain in lockdown, and border restrictions are in place around the country.

This update includes information about anticipated delays in some regions, how you can help us deliver for your customers, and ways to reach us for support.

Unprecedented demand for deliveries
More than 15 million Australians are in lockdown and the demand for deliveries has skyrocketed. The unprecedented demand, along with restrictions around the country impact every step of the delivery journey.

Delays of up to 5 days are being experienced in some areas. The worst affected regions are Greater Sydney – including Central Coast, Wollongong, Orange, and Dubbo where we are operating under the strictest COVID lockdown restrictions.

Our Courier Franchisees and teams at every depot in our network are doing their best to deliver parcels as quickly as possible while keeping themselves and your customers safe.